Stay Access Privacy Policy
Effective Date: 09/01/2026
Stay Access ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Stay Access website, mobile application, and related services (collectively, the "Platform").
By accessing or using Stay Access, you agree to the terms of this Privacy Policy.
We may collect personal information that you voluntarily provide, including but not limited to:
Full name
Email address
Phone number
Account login credentials
Booking and reservation details
Payment-related information (processed securely by third-party payment providers)
When you use our Platform, we may automatically collect:
IP address
Device type and browser information
Operating system
Usage data (pages viewed, time spent, interactions)
Cookies and similar tracking technologies
We use the information collected to:
Create and manage user accounts
Verify user identity and prevent fraud
Facilitate bookings and payments
Communicate confirmations, updates, and support messages
Improve our services, user experience, and platform security
Comply with legal and regulatory obligations
We do not sell your personal information. We may share your data with:
Accommodation providers to complete your bookings
Trusted third-party service providers (payment processors, hosting, analytics)
Legal or regulatory authorities when required by law
Business partners in the event of a merger, acquisition, or asset transfer
All third parties are required to protect your information and use it only for authorized purposes.
Stay Access uses cookies and similar technologies to:
Remember user preferences
Enhance site performance and functionality
Analyze traffic and usage patterns
You can manage or disable cookies through your browser settings. Note that some features may not function properly without cookies.
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no online platform can guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Depending on applicable laws, you may have the right to:
Access your personal information
Correct or update inaccurate data
Request deletion of your data
Withdraw consent for data processing
You may exercise these rights by contacting us using the details below.
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.
Stay Access does not knowingly collect personal information from individuals under the age of 18. If we become aware that such data has been collected, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Platform after changes indicates acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Stay Access
📧 Email: info@thestayaccess.com
📞 Phone: +254722444038
Stay Access – Flexible stays for modern travel.
